All patients are entitled to have a chaperone present for any consultation, examination or procedure. This may be a family member or friend. 

If you would prefer a formal chaperone to be present we would ask you to make this request at the time of booking the appointment so that arrangements can be made for a trained member of staff to assist.

75% of appointments can be managed via the telephone, so you may be offered a GP telephone appointment.

Telephone appointments are available with all of our GPs and could save you a trip to the surgery. If during the telephone appointment the GP feels that you should be seen, you will be offered an appointment. 

A doctor will visit at home when necessary, but only if you are genuinely housebound. We have a Paramedic working with the GPs who will often carry out home visits.

Please try to phone early in the day if you need a home visit, and be prepared to give our staff some idea of your symptoms so that we can judge the urgency of each situation. 

You are welcome to bring your own interpreter with you to the surgery for your appointment.  If you need the surgery to provide an interpreter please let us know when you book your appointment, as we will need time to arrange this.

Please attend your appointment on time. If you are late you may not be seen. If you are not seen you will need to rearrange your appointment - except in the event of a medical emergency that requires immediate attention.