Practice Closure for Essential Staff Training - Wednesday 25th March 2026

We would like to inform our patients that both Chelston and Barton sites will be closed from 12.30pm on Wednesday 25th March 2026 until 8.30am on Thursday 26th March 2026 for Essential Staff Training.
If you need to contact the Practice during this time you will be directed to an alternative service who will be able to assist you with your medical needs. Your local pharmacy will also be able to help with medical advice.
ALWAYS use 999 for life-threatening emergencies.
Thank you.

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Appointments

We provide a wide range of services. There are a range of professionals who can look after you. You may be offered an appointment with an advanced nurse practitioner, physiotherapist, paramedic or clinical pharmacist rather than a GP.

This appointment may take place face-to-face at the practice, on the telephone or via video call.

Before you make an appointment to see your GP, think about what other services might be able to help.

  • go to a pharmacy for advice and treatment for minor conditions.
  • go to your local urgent care centre for treatment of strains, sprains and flesh wounds.
  • call NHS 111 or visit 111.nhs.uk if you have an urgent medical problem, but you’re not sure what to do.
  • visit a sexual health service for testing for sexually transmitted infections and contraception advice.

You do not have to make an appointment or register for these services.

Missed Appointments Policy

We understand that sometimes you may not be able to attend your booked appointment. If you cannot attend, help us by letting us know as far in advance that you cannot make your appointment. This means we can offer the appointment to another patient who needs it.

  • If you do not attend an appointment, our team will be in touch with you to ask why.
  • If you regularly miss your appointments, we may have to consider removing you from our practice.

Thank you for help in making sure we have enough appointments for all our patients.

Out of Hours 

When the Practice is closed, please call NHS 111 

Advice on Appointments

Urgent Appointments

For urgent appointments the fastest way to book one would be to download our Dr. iQ app or NHS app, our clinicians will do everything they can to manage the request promptly. If you are unable to access Dr. iQ, you can request an appointment via telephone, visit our  Contact Us page for our contact details.

Download NHS App

 

Routine Appointments

For routine appointments please download our Dr. iQ powered by Evergreen app. Then submit an ‘online consultation’.

Download Dr.iQ powered by Evergreen Life

If you cannot use Dr.iQ, please call the practice and one of our receptionists will complete this for you. You can find our contact details, here.

You will receive a response the same day confirming how we will mange your request.

 

Changing and Cancelling an Appointment

If you can’t make your appointment, or it’s no longer required, please cancel it as soon as possible so we can offer it to another patient. You can cancel and change your appointment via the Dr. iQ app or NHS app. If you are unable to access Dr. iQ or NHS app, you can request an appointment via telephone, visit our  Contact Us page for our contact details.

Download NHS App

 

Home Visits

We are able to visit very poorly and housebound patients in their homes. If you need a home visit please call the surgery by 10am so the Doctor can plan their rounds. Home visits are normally made between 12.30pm and 3.30pm.

View Your Medical Record

You can view your medical record using the Dr. iQ app or NHS app. The medical record feature gives you access to information such as: test results, medications, documents and letters, immunisation history, consultation history and allergy information. If you are unable to access Dr. iQ or NHS app, you can request an appointment via telephone, visit our  Contact Us page for our contact details.

Download NHS App

 

 

Update Your Details

You can update your email address, change your address or other details and phone number within the Dr. iQ app or NHS app. If you are unable to access Dr. iQ, you can request an appointment via telephone, visit our  Contact Us page for our contact details.

Download NHS App

 

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Chelston Hall Surgery
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